Customer Testimonials

Read some of the customer testimonials from recent work. Creative Travel Connections bringing quality and satisfaction to our customers at all times.

Eric & Donna Donnelly

Prince Albert, Ontario, Canada

Hello Mary, Last summer, our whole family enjoyed a wonderful trip to Scotland. We spent the first week being chauffeured in a wonderful 16 seat van by one of your drivers, Mr. Bob Wardrop, and we would like to take this opportunity to express our sincere appreciation for the excellent service and care that he provided. Authors party with the driver Bob the driver with grand-children Bob certainly went out of his way to accommodate our every wish and his knowledge of Scotland provided us with information that we would otherwise never have known. His suggestions along the way were always welcome. We had our four grandchildren with us, ages 3 and 5, 10 and 12 and he made each of them feel special. When we gather as a family since coming home, we often reflect on our “trip of a lifetime” and always reminisce fondly about “Bob”. Our grandchildren will always remember him. We owe Bob a deep gratitude for all that he did for us - he certainly made that portion of our trip a most memorable one. He is an excellent, caring driver and most personable. Bob the Driver with our grand-daughter We are attaching a couple of photos taken while on our trip with Bob and would kindly ask that you forward this email and the photos to him. You will notice that in one of the photos Bob is kneeling down with our youngest granddaughter - she told him she had a secret to tell him and he most graciously went down to her level. I spoke recently with our local travel agent and highly recommended your firm. I will pass along one of your business cards for their information. Thank you again for the wonderful service and memories made. Regards Eric & Donna Donnelly  

Douglas and Neil

Hart Holidays - Glasgow

Dear Cecile Please pass on our thanks to Jim, and to you of course and the CTC team, for another wonderful tour looking after our Guests so well. We had a note from their Danish agent to say: "Just had a call from the group: Jim was a good driver - and gave them extra experiences, he also took them to the new Glasgow Distillery, and they appreciated all his help and good driving." Thank you very much. Kind regards

Ayca Balkir 27 Aug 2018

Lark International Developments Ltd

Dear Cecile,

We were so happy with the whole service that I wanted to write a feedback to you the day after I landed back to Turkey. We had had an excellent time in Scotland because of your service. We first started as 7 pax with Juan and then continued as 3 with Bob as you know. It was a fantastic tour. By the time we arrived back to Edinburg we had more information about Scotland than our friends who have been living in Edinburg for about 10 months by now. Being with Bob in a smaller car was also great so we had a chance to ask all the questions and get the most detailed answers we could think of. He showed us every place he can on the way. Planed our day and offered choices for restaurants. It was great service . We will surely be back to your lovely country and will surely be using CTC again and  recommending it to our friends.

Thank you.

Natalie Bell

Seafood Scotland

Cecile, I hope you’re well? I wanted to drop you a quick note to say thank you for the wonderful service we received from CTC during our Japanese Inward visit last week. We couldn’t have asked for a nicer more approachable driver, Raf really did make the trip and it was an absolute pleasure to work with him. Please do pass on my thanks and I am sure next time we book with CTC there will be a request for Raf. Best wishes,    

Raquel Alvarez Managing Director


Morning Cecile!! I wanted to say the drivers Sheila and Gary were EXCELLENT!!! Best drivers ever!!! Thank you so much! The group went perfect and the clients are leaving very happy!

Jan Fay

1st August 2017

Hi Mary, I just had to write to say what an absolutely fantastic day we had on the 31 July 2017 on our tour. Stephen our driver could not have been more informative or kinder. We felt like he was part of our group, rather than our driver. It was great to be chauffeured around such lovely sights and sit back and just enjoy. Our American friends did not stop talking about how incredible the day was and how Stephen went the extra mile at all times. Cannot wait to book again at a later date. Thank you for our wonderful experience which we all will never forget.

Nina Martin

Smoozy 12 March 2017

Hi Cécile, I just wanted to thank you for the organisation of the transfers for our group last week everything was perfect ! Please also thank Juan all the transfers ran smoothly thanks to him.

Hilary Ford

Scotco Restaurants 10 Feb 2017

Hi Cecile, I just wanted to say thank you so much for all your help with the transfers for everyone, everything went very smoothly and I was very impressed so please pass on my personal thanks in particular to Stephen and Dezz who were great. Kind Regards

Elodie Mottet

cievents 2 Feb 2017

Hi Cecile, Thank you so much to you and your drivers – no issues at all, great services and very friendly – the guys loved them. The one picking up the small group from Birmingham on Friday even did a little tour of the city explaining some historical facts etc – Grant You made a great impression to all of the team and rest ensure that as soon as we have a query for Scotland we’ll give you a ring! Thanks again


Scotland RU – 6th Nov 2016

Dear Mary, I would like to send my compliments to your new driver, Gary. Such a nice guy, so client-oriented and helpful, it was a real pleasure to work with him. We had really difficult clients, but we worked together as a team and achieved almost unachievable – they said that it is one of the best tours in their life. So good driver, good coach, good weather – thanks to all the team! Sofia  

Karina, Sales

Travel Agenda – 31 Oct 2016

Hi Cecile, Another update on Bob from this group leader. Transfer from EDI to Champany Inn went off without a problem AND THEN WE GOT BOB!! The most well-dressed, professional and amazing driver/GUIDE I have ever had in Scotland! In fact, anywhere in Europe! Great new mini coach and Bob gave us a history lesson every day! When we go back to Scotland, I WANT HIM!! Thank you! Karina  

Roy McKean

3rd July 2016

Hi Mary Just to say a big thank you for providing a total perfect , personable and professional service for my son’s graduation as a medical doctor at the Usher Hall. No fuss from the beginning and very understated. Stephen was absolutely superb and a fantastic ambassador for your Company. He was hugely personable, highly professional and very customer focussed. A delight to have met and shared my second son’s graduation as a Doctor. All of my family were impressed by his professionalism. I spoke to Stephen and intend to take him up on a tour of Edinburgh later in the summer with my wife Rosie. Say a big thank you to Stephen. Much appreciated Mary and I am happy to personally endorse your Company to any potential customers. Kind regards Roy

Rachel Innes

Standard Life – May 2016

Hi Cecile, I’d just like to send a note to say how happy I am with your company’s service. I had the pleasure of working with Bob today. He was extremely approachable and very considerate of our tight timescale. It was a pleasure working with you and I look forward to working with you again. Kind regards, Rachel

Paul Coulter – Squarestone tour 10 – 11th January 2017


Cecile Just a quick note to say thank you very much for the car last week. The tour worked out perfectly and we were delighted that you could assist by extending the hire to take us to Sunderland. Also Stephen was great company and very professional, so please say thank you on our behalf. The vehicle was perfect and immaculate. I look forward to using you again in the near future and trust that our accounts team in London have settled the extra payment. Kind regards Paul

Volker & Raphaela Vieth

October 2015

We wanted to let you know that Bob is the most outstanding driver & guide we have ever worked with. A careful driver, knowledgeable guide and simply a great person. You are lucky to have him. Best regards

Samuel Anderson

tour group – August 2015

‘Kenny just left us after spending 5 magical days with him. He is both a great coach driver and a fantastic gentleman. CTC is indeed lucky to have him in its employ. Everyone in our party felt we were losing a friend, when he left us. I asked you for a good driver and you truly delivered. We will highly recommend CTC to anyone coming to Scotland.

David McPherson - tour group

– August 9th – 14th 2015

‘Our visit to Scotland, arranged by Shamrock Vacations, began with attending the Royal Edinburgh Military Tattoo August 8, followed by extensive travel with Creative Travel Connections throughout Scotland August 9 – 14. My wife Susan I were accompanied by our son David and his wife, Karin, and their children, Maisie and John, ages 14 and 12 on their first visit to Scotland. In our collective opinions, Alan McKenzie, our guide and driver was most important and rewarding to our family! We have been the benefactors of very excellent guides in various countries around the world and Alan ranks right at the top! His professionalism, courtesies, intimate knowledge of history, geography, interesting facts and curiosities, made our days the best! His attentiveness to our grandchildren with his pledge to “make this most memorable” for them could not be surpassed. He was humorous and engaging as he involved them is all aspects of their adventure. I must say, he was the same with the adults, but exemplary with Maisie and John. We thank Alan for his service and friendship and heartedly recommend him without reservation! He was absolutely amazing in all aspects!’

Adam Couper

Visit Scotland February 2015

Everything went perfectly this weekend. Driver Kenny was great and got us everywhere we needed to be on time. Kenny was an absolute credit to CTC. I was really pleased with how everything went and the coach was lovely and comfy.He even had umbrellas for us on the final day which was a great touch.

Melinda Bennett

August 2014

To CTC Coaches I am writing to tell you what a wonderful coach trip my family and I had visiting Scotland in early July made even more wonderful because of our driver and guide, Alan McKenzie. Our group was comprised of seven adults and three children and Alan made the trip truly enjoyable for all. He was a big hit with the children and made every coach tour fun for them as well as for the adults. We all enjoyed every minute of his stories, his insight into Scottish history, the music he played on the hire coach and his companionship. Our Chauffeur driver Alan was friendly, helpful, knowledgeable, patient and prompt. We are so happy that he was our chauffeur and guide and we all felt a little sad as we waved good-bye to him on our last day. We fell in love with your beautiful country and thank Alan for sharing this adventure with us. Best Regards

the Krogstad family

(from Norway) August 2014

We celebrated my fathers 70th birthday with a family trip to Edinburgh in August. We used CTC coach hire one of the days and it was absolutely perfect! Very comfortable car and the chauffeur driver was so nice and informative. Thanks Stephen!! We had the best of times! And thank you, Cecile, for answering all my question in such a nice way before the trip:)